Privacy Policy

Last updated: May 21, 2025

Zen's Travel & Tour ("we", "our", or "us") is committed to protecting your privacy and handling personal information with care.

This policy explains what information we collect, why we collect it, how we use it, and the rights available to you when using our website or travel services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

  • Contact information such as your name, email address, phone number, and postal address.
  • Identification information such as passport or ID numbers when required for bookings.
  • Travel information including travel dates, flight details, and accommodation preferences.
  • Payment information such as billing details and other financial information needed to process confirmed services.
  • Demographic information such as age, nationality, gender, and language preferences.
  • Special requirements such as dietary restrictions, accessibility needs, or health information relevant to your travel.

1.2 Usage Information

We may also collect information about how you use our website:

  • IP address and device information.
  • Browser type and version.
  • Pages visited and time spent on our website.
  • Referring website or source.
  • General location information.

2. How We Collect Information

  • Direct interactions when you contact us or book our services.
  • Forms completed on our website.
  • Automated technologies such as cookies and server logs.
  • Third parties or publicly available sources where operationally required.

3. Purpose Of Collection

  • To provide and manage bookings, transfers, tours, and concierge services.
  • To respond to enquiries, quotes, feedback, and support requests.
  • To confirm reservations, process payments, and send service updates.
  • To improve service quality, website experience, and safety planning.
  • To comply with legal obligations under applicable South African law, including POPIA.

4. Information Sharing

We only share your information when it is necessary to deliver the services you requested, comply with the law, or protect legitimate business and safety interests.

  • Internal team members involved in operating your booking.
  • Trusted partners such as drivers, guides, accommodation partners, or payment providers when required.
  • Regulators, law enforcement, or insurers where legally required.

5. Data Retention And Security

We retain personal information only for as long as reasonably necessary for service delivery, support, accounting, legal, and safety purposes. We use administrative, technical, and operational safeguards to reduce the risk of unauthorised access, loss, or misuse.

6. Your Rights

  • Request access to personal information we hold about you.
  • Request correction or deletion where legally permitted.
  • Object to certain processing activities or withdraw consent where applicable.
  • Lodge a complaint with the Information Regulator of South Africa if needed.

7. Contact

For privacy-related questions or requests, contact us using the details listed on the website contact section.

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