Terms of Service

Last updated: May 21, 2025

These terms govern your use of the Zen's Travel & Tour website and the services we provide in and around the Western Cape.

By accessing the site or confirming a booking, you agree to these terms and any operational instructions tied to your selected service.

1. Definitions

  • "Company", "we", "us", or "our" refers to Zen's Travel & Tour.
  • "Services" refers to transportation, tours, travel planning, and related concierge support.
  • "Client" or "you" refers to the individual or entity using our services.
  • "Booking" refers to a reservation for one or more services.

2. Acceptance Of Terms

By using our website or booking our services, you confirm that you have read and accepted these terms. If you do not agree, do not use the service.

3. Services

3.1 Service Description

  • Airport transfers.
  • Private tours.
  • Personal driver services.
  • Concierge support.
  • Custom travel arrangements.

3.2 Availability

All services are subject to availability and operational feasibility. We may refuse a request where timing, safety, or scope makes the job unsuitable.

3.3 Third-Party Providers

Some experiences may involve trusted third-party operators. While we choose partners carefully, their own operational policies may also apply.

4. Bookings And Payments

  • Bookings are confirmed only after written confirmation and any required deposit or payment.
  • Quoted rates may vary depending on timing, route complexity, group size, and special requirements.
  • Any additional tickets, tolls, meals, or third-party fees should be clarified during booking.

5. Cancellations And Changes

Cancellation and rescheduling requests should be made as early as possible. Where third-party reservations are involved, cancellation charges may apply.

6. Client Responsibilities

  • Provide accurate booking and contact information.
  • Arrive on time for confirmed pickups and departures.
  • Comply with driver and safety instructions during the service.
  • Treat vehicles, staff, and partner locations respectfully.

7. Liability

We aim to provide reliable, safe, and professional service, but we are not liable for delays or losses caused by events outside reasonable operational control, including weather, traffic, closures, or third-party issues.

8. Governing Law

These terms are governed by the laws of South Africa and apply to services delivered in and around the Western Cape.

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